Claims

For urgent assistance please call 02 9299 5777 or after hours 0404 019 264.

 

If you need to make an insurance claim we will do our best at all times to ensure your claim is processed as swiftly and efficiently as possible to avoid further distress.

Fleetsure has assessors located nationwide concentrating on delivering professional assistance at the time of your claim.

Fleetsure is renowned for its promptness, professionalism and ethical approach to claims settlement. Our aim is to get your client’s vehicle back on the road, as quickly and as cost-effectively as possible. We work closely with the insured party and the repairer to ensure a swift and cost-effective outcome, and that repairs are completed to the satisfaction of all parties. We aggressively defend the insured party when they are not at-fault, and conversely, seek recovery against at-fault parties.

Whereas other insurers often nominate the repairer and/or insist on supplying parts, which can slow the process down, Fleetsure doesn’t dictate the repair process. Our independent qualified assessors quickly assess the damaged vehicle and/or trailer, arrange quotes, liaise with all parties and supervise the repair process to ensure a fair outcome for all parties.

How we handle your claim

 

What we will do

  • Once a quote is provided to Fleetsure for your damaged vehicle we will appoint an assessor.
  • Fleetsure will lodge your claim and provide you with a claim number.
  • At time of assessment, vehicles will be authorised (subject to claim) and notification is instantly provided to the insured and the repairer.

What you should do

 

  • Provide us with the requested information as soon as possible.
  • You should at all times keep in contact with the repairer for an up to date time frame of when repairs will be completed.
  • Send to us as soon as possible any correspondence you receive from other parties regarding the accident.